Policy

DEPOSIT: A deposit of 1 night’s rent is due on reservation. A cancellation before 7 days prior to arrival, deposit will be refunded minus a $25.00 cancellation fee per unit booked. Cancellations less than 7 days from the arrival date will forfeit the deposit, or credit (minus the $25.00 fee) can be used towards future reservations. No shows, or cancellations less than 24 hours of arrival will forfeit the entire deposit. See below for Holiday and Special Event Policy.

Holiday’s Include

  • Memorial Day
  • Independence Day
  • Labor Day
  • Formula One – Grand Prix Race Week
  • Thanksgiving
  • Christmas Eve
  • New Year’s Eve

There is a 3 day minimum for all Holidays and Special Events listed above. Tax not included with rates. Rates subject to change without notice. Rates may be higher during Holidays and Special Events.

Holidays and Special Event payment information: Riverwood Retreat will continue to take reservations online or by phone, holding your reservation with a one night deposit. For holidays and special events, however, we will now contact you 2 weeks prior to your stay for full payment so that we can be assured of your commitment. We have been forced to take this measure as we have experienced loss of revenue due to people booking early for holidays and special events, like Formula 1, and then ‘no show' for the reservation that could be booked again if the reservation had been cancelled in a timely manner. Thank you for your cooperation and continued support for the small business that we are.

Guest check in: 2:00p.m. Guest check out 11:00a.m.

PET POLICY:Pets are allowed with notice and approval in advance. Pets must be housebroken and kenneled when you are not there. Upon check in we will verify that you have a kennel for each pet. Pets are not allowed on beds and furniture. Please be considerate of others and pick up after your pet.

  • Pet Fee – $25 per pet, maximum of 2 and not over 50 pounds.

Smoking is NOT allowed in the cabins. Guests are encouraged to respect the privacy of other guests with the use of volume of music, etc. Musical instruments are welcome. This is a family retreat, so no illegal drugs or drunken behavior, please.

DAMAGE POLICY:The person making the reservation will be held responsible for any damages made by themselves, guests or pets during their visit. The credit card used for the reservation or final payment may be processed to reimburse Riverwood Retreat for the damages. The responsible party will be provided an itemized list of damages and the cost for each.